Return & Refund Policy

Last Updated: 24 August 2026

At Damyaan, we aim to provide a reliable shopping experience. This Return & Refund Policy explains when customers may request a return, replacement, or refund.

1. Return Eligibility

Return eligibility depends on the product category, seller policy, product condition, and reason for return.

Where a return is offered, the applicable return period will be displayed on the relevant product page or order information.

Some products may be marked as non-returnable.

2. Reasons for Return

Depending on the product and applicable policy, returns may be accepted for reasons such as:

• Damaged product received.
• Defective product received.
• Wrong product received.
• Missing product or parts.
• Product significantly different from the listed description.
• Other eligible reasons specified on the product page.

Change-of-mind returns may or may not be available depending on the product and seller policy.

3. Non-Returnable Products

Certain products may not be eligible for return because of their nature, hygiene requirements, safety considerations, consumable characteristics, customized nature, or applicable manufacturer/seller restrictions.

The product page may specify whether a product is returnable.

4. Return Period

Customers must submit return requests within the return period displayed on the relevant product page/order details.

Requests submitted after the applicable period may not be accepted except where required under applicable law.

5. Product Condition

Returned products should generally be:

• Unused where applicable.
• In original condition.
• Returned with original packaging where required.
• Returned with accessories, manuals and other included items where applicable.
• Accompanied by the relevant invoice/order information where required.

Products showing customer-caused damage, misuse, modification, or missing components may be rejected.

6. Unboxing Evidence

For certain products, especially electronics, customers may be requested to provide an unboxing video, photographs, packaging images, serial number information, or other evidence.

Such evidence may help us investigate damaged, defective, missing, or incorrect product claims.

Failure to provide requested evidence may affect our ability to verify the claim.

7. Return Request Process

Customers may request a return through the applicable order/return process provided by Damyaan.

The customer may be required to provide:

• Order number
• Reason for return
• Photographs
• Videos
• Product details
• Other supporting information

8. Verification

Return requests may be reviewed by Damyaan and/or the relevant seller.

We may verify:

• Product condition
• Packaging
• Serial number
• Order details
• Product identity
• Reason for return
• Evidence submitted

Approval of a return request does not necessarily mean that the refund is automatically approved.

9. Replacement

Where replacement is available, Damyaan or the seller may offer a replacement instead of a refund, subject to product availability and applicable policy.

If a replacement is unavailable, an eligible refund or another appropriate resolution may be provided.

10. Refunds

Approved refunds will generally be processed through the applicable payment method.

The time taken for the refund to reflect in the customer's account may depend on the payment provider or bank.

For Cash on Delivery orders, the customer may be required to provide valid bank account or other eligible payment details for processing the refund.

11. Refund Amount

The refund amount may depend on:

• Product price
• Applicable shipping charges
• Return shipping arrangements
• Promotional discounts
• Coupons
• Other applicable charges

Refunds will be handled according to the applicable order and return policy.

12. Return Pickup

Where pickup is available, Damyaan or its logistics partner may arrange collection of the product.

Pickup availability depends on the customer's location and courier serviceability.

13. Customer-Caused Damage

Returns may be rejected where the product has been damaged due to:

• Misuse
• Accidental damage
• Improper installation
• Unauthorized modification
• Physical damage caused after delivery
• Missing accessories
• Tampering
• Other customer-caused issues

14. Warranty

Where a product is covered by manufacturer or seller warranty, warranty claims may need to be handled according to the applicable warranty terms.

15. Fraudulent or Abusive Returns

Damyaan reserves the right to investigate unusual return activity.

Accounts involved in fraudulent, abusive, or repeated misuse of return/refund services may be restricted or suspended, subject to applicable law.